SHIPPING/RETURNS/REFUND POLICY

Shipping, Returns, Refund, and Exchange Policies

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What are your shipping, returns, refund, and exchange policies?

We are sorry but we do not allow refunds, returns, or exchanges. All sales are final with the exception of damaged orders and incorrectly fulfilled orders that are completely unused. Damaged or incorrectly filled orders and packages are eligible for a replacement. Any damaged or incorrectly filled orders should be notified to customer service by email within 7 days of delivery. Damaged or incorrectly filled items must be returned in the condition it was received with original labels, and seals attached. Proof of defect or pictures of damages and picture of addressed shipping package along with order number must be provided in contact message. After contacting customer service, you will be notified on how to ship back the damaged items. After we have received the package with the damaged or incorrectly fulfilled items, a replacement product will be issued.

Please carefully review your order before submitting it to ensure that all items and quantities are correct.

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RFL COSMETICS reserves the right to refuse all returns, re-shipments, and refunds at our discretion.

 

How long does shipping take?

Orders usually ship in 4-7 business days excluding weekends and holidays. Once your products have shipped, you will be provided a shipping confirmation in your e-mail along with the tracking number. For additional information, please read our FAQs.

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If you have any questions or concerns about our refund policy, please contact us and we will be happy to assist you.

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